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151	Giveaway – Yamaha Headphones Terms and Conditions of Entry 1. Information on how to enter and the prize details form part of these terms and conditions of entry. By participating, entrants agree to be bound by these te Add to Reading List Source URL: www.abc.net.au Language: English - Date: 2012-12-06 01:05:12 Privacy Business Marketing Ethics Gene expression Promoter
152	Beyond the pill: How to improve the customer experience in pharma A practical approach to creating value for patients and providers By Dave Michels, Christian Rebhan and Parijat Ghosh Add to Reading List Source URL: health.economictimes.indiatimes.com Language: English - Date: 2015-01-21 09:33:27 Customer experience management General Electric Net Promoter Business models Fred Reichheld Customer experience Customer advocacy Customer satisfaction Marketing Business Consumer behaviour
153	customer effort How to use Customer Effort as a Customer Experience Measure Stuart Crawford-Browne Add to Reading List Source URL: www.gfk.com Language: English - Date: 2013-03-04 04:22:02 Consumer behaviour Electronic commerce Customer engagement Customer experience Customer satisfaction Customer service Touchpoint Net Promoter Customer relationship management Marketing Business Customer experience management
154	The Digitization Age: Mass Culture is Quality Culture. Challenges for cultural heritage and society. Valentina Bachi, Antonella Fresa, Claudia Pierotti, Claudio Prandoni Promoter srl, www.promoter.it Abstract. The amoun Add to Reading List Source URL: www.digitalmeetsculture.net Language: English - Date: 2014-12-15 09:01:25 Digital libraries Library science Museology Science Data transmission Digitizing Europeana European Library Digital preservation Cultural policies of the European Union European culture Archival science
155	UnderstandingBusinessDrivers Add to Reading List Source URL: www.e-p-o.com Language: English - Date: 2013-05-18 11:11:09 Quality Process management Evaluation methods Consumer behaviour Net Promoter Six Sigma Agile software development Referral marketing Loyalty business model Business General Electric Management
156	Closing the delivery gap - Inside.qxd Add to Reading List Source URL: bainindia.com Language: English - Date: 2007-10-26 11:33:46 Management Consumer behaviour Net Promoter Customer experience Customer base Supply chain management Customer satisfaction Customer insight Service design Business Marketing Customer experience management
157	Early adopters are gaining real economic value from their investments in social media. Customers who engage with companies over social media are more loyal and they spend up to 40 percent more with those companies than Add to Reading List Source URL: www.bain.com Language: English - Date: 2014-12-17 18:20:03 Mass media Customer engagement Social media Net Promoter Social networking service Sales Zappos.com Customer relationship management Social CRM Business Marketing Consumer behaviour
158	UnderstandingBusinessDrivers Add to Reading List Source URL: www.e-p-o.com Language: English - Date: 2013-05-18 11:11:07 Net Promoter Fred Reichheld Customer satisfaction Loyalty business model Quality function deployment Consumer behaviour Business General Electric
159	Using Six Sigma Transfer Functions for Analysing Customer’s Voice Dr. Thomas M. Fehlmann Euro Project Office AG, Zurich, Switzerland Eberhard Kranich T-Systems International GmbH, Bonn, Germany Add to Reading List Source URL: www.e-p-o.com Language: English - Date: 2013-05-18 11:10:04 Statistics Consumer behaviour Management Econometrics Decision theory Quality function deployment Design for Six Sigma Net Promoter Voice of the customer Quality Algebra Business
160	OneNeck® IT Solutions achieves Net Promoter Score of 65 OneNeck® IT Solutions, an end-to-end IT solutions and cloud hosting provider, has earned a Net Promoter Score (NPS®) of 65 the company announced today. The surve Add to Reading List Source URL: www.prweb.com Language: English - Date: 2014-02-07 10:00:32 General Electric Net Promoter Customer relationship management TDS Telecom Business Marketing Consumer behaviour

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